FAQ
HOW CAN WE HELP ?
IMPORTANT NOTICE - POST CANADA STRIKE
During the Canada Post strike, we will ensure that our packages are delivered by other carriers such as Purolator, UPS, and other carriers.
Our deadlines for shipping your order are maintained according to our delivery policy
How much are shipping fees?
CANADA
We offer free shipping for orders over 199$ (before tax).
Delivery cost for orders under 199$ is 19,95$
USA
Shipping in the US is free over $199 (before tax)
Delivery cost for orders under 199$ is 25$
Customs duties and taxes may apply.
What are your shipping delays ?
Our distribution center will take 24-72 hours to process and ship your order.
Once the item has shipped, you will receive an email with a tracking number. Delivery usually takes between 2 and 10 days, depending on where you live.
Can you ship anywhere in Canada or the United States?
CANADA
Because of important shipping fees charged by transportation companies, we currently don't offer delivery service to the following regions of Canada: Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon
USA
Because of important shipping fees charged by transportation companies, we currently don't offer delivery service to the following regions of the United States: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific
Can I pick up my order?
We are a 100% online music store, most of our sales are delivery trough our carrier partners.
However, the pick-up option is available only for paid online and confirmed orders and by appointment only. You must wait our email confirmation. The pick up is done in the city of Sainte-Julie only.
